Solving playback issues

[MetalMan55]

Well...no love...the app continues to buffer even with Autoplay toggled "off" or "on".

[AdaBeta27]

Mom reports that hers haven't been locking up after I:

• cleared the cache via the hidden menu that you can Google for (clear Roku cache)
• physically unplugged the Rokus from the USB or AC power for at least 1 minute
• plug them back in
• start them back up
• check for OS update
• select the Fox News channel and also Spectrum app and press * key, then check or updates of those individual channels
  
  After that cleaning out, both Roku players have been running Fox News without freezing.   I reported the issue to Fox New team and got a response that they're aware of the problem and hope to have a solution soon.  Clear the cache seems to work a little differently than restarting the Roku, but it's not supposed to from what I understand.  I've found that clearing the cache has seemed to solve a lot of random problems with buffering,

[AdaBeta27]

Get rid of Roku:   Why do you want to do that?  The Fox News issue is a problem from Fox's own developers, not Roku.  Roku is just a platform, and the channels Roku hosts are mainly created and maintained by the individual companies. If you're running some really old Roku, or a Roku TV that's gotten sluggish, just take advantage of Black Friday to buy a newer Roku with more horsepower.  If you've got an old TV, the USB ports on it might not have enough juice to power the newer Rokus with larger processors and that is simply solved by using the AC adapter that ships with it.

[jenlan13]

I will admit my Roku device is old. I honestly do not watch a lot of TV so I do not spend a lot of $ on gadgets. I may take your advice and check out the black Friday deals. 

[Z-man-42]

Instead of placing the blame only on FOX News, how about ROKU actually WORK with the Fox News developers in coming up with a solution once and for all to solve this issue.  Obviously, there is a disconnect between the ROKU OS and the Fox News app, and it seems that this disconnect happens every time there is a ROKU OS upgrade, as you state.  Perhaps it would be beneficial to publish to the app developers (including FOX News) what exactly was upgraded in the OS.  

Regarding your ROKU OS upgrade: is there proper testing being done on the new versions? Are APP developers, like Fox News, given sufficient time to test and verify that their app works in the new ROKU OS?  I am going to assume that the answer to those questions are no: No, the new OS is not properly vetted, and no, application developers are not given sufficient time to test and verify that their apps work properly in the new OS.  

Stating "It is not my problem" (especially to the end user / customer) is NOT an effective way to work towards a solution.  Deflection should never be used to dispel a known issue with a large impact.  The solution is simple: work with the FOX News app developers in coming up with a permanent fix for this ongoing problem.  

I work in IT.  If my answer was "It is not my problem" when there is a major incident, and I was unwilling to help solve the issue, I would have been fired from my place of employment long, long ago.  

Fix this problem.  

[m1nerva]

Excellent answer!  When this happens and all I find here is "it's Fox New's fault", I find it upsetting.  My husband was a programmer & he would NEVER have accepted these responses.  My solution is to start bombarding Fox News on every social media app I've ever used plus, I've found that on Fox's main website they have a Contact Us link.  I use this and I swear, things seems to get fixed within 24 hours, sometimes less.  

[RokuEmmanuel-D]

Hi Community Users!

Thanks for reporting this directly to us. Please be advised that the team is currently looking closely into this. We would appreciate it if you could provide all the device details and a short video clip of the exact app behavior. 

We are eager to get you all back on streaming and your cooperation is highly needed to foster the review process. 

Thanks for your continued participation in the Roku Community.

We are looking forward to hearing from you. 

All the best,
The Roku Community Team

[andyross]

According to another web site, there is a Fox News app update: (5.6.2024111101)

[MetalMan55]

This is the current version showing on my app...still having problems this morning.

[MetalMan55]

I have taken video this morning....please advise how to upload here.