Solving playback issues

[jimenezjaay]

Model: H508X - Roku TV

Serial Number: X02000399W3H (S0MH84199W3H)

Software version: 14.0.4 • build 12221-EP

GC version: 12.7.24

Timestamp: 2024-12-04T22:01:59Z

Issue ID: 3H-488-041 

Roke channel app wont load any channels when pressing play. Only shows a black loading screen with the channels title name. App loads all content but WONT PLAY any content. 

[renojim]

Where are you located and are you using a VPN?