Solving playback issues

[andyross]

You can't directly post videos, only pictures. And that may depend on your user level.

The best you can do is post a link to where it is hosted, maybe. For these forums, to properly post a link, you need to click the link icon and fill out the URL  It should show up as purple.

[Rurick]

yup

Fox news staryed requiring a login just to go and watch the app either on Roku or on my device now I can’t get back into Fox Business on my Roku. They give me the code I go and pick my provider and nothing happens about half the time and when it does happen, the screen switches on my Roku to require a login so I gave up I’m gonna go to somebody else 

[atc98092]

@Rurick that is all on Fox. Roku has nothing to do with the functionality of third party apps, so Fox needs to fix it. 

[Z-man-42]

Dan - 

While I appreciate your assumption that it is "All on FOX," that does not absolve you of any work!  

If you and ROKU is so confident that this is not a ROKU issue, but rather a FOX News issue, that means that you must have some helpful information to offer to FOX News so they can resolve this issue.  

Shouting from the mountaintops that "IT'S NOT My FAULT!" is great and all, but sitting down with FOX News on a troubleshooting call would be tremendously more helpful.  So please roll up your sleeves and get to work.  

Thank you.

[MetalMan55]

Fox News has replied to my inquiry and has asked for me to provide the following information;

Thank you for contacting Fox. We’re sorry to hear you’re having trouble!

Can you please provide any other details to help us troubleshoot? (For example, if you have any of the following information it would be most helpful:

1. app version/build,
2. device type,
3. have you already tried updating the app and uninstalling/reinstalling, any other relevant information, etc.)

We'll keep an eye out for your response! We appreciate you taking the time to reach out.

Thanks,
Fox News Digital Team

[ITSXSWA]

It happening again today's- stops loading @ 26% - restarting doesn't help at all this time 

[jenlan13]

Just posted in the other thread, having same issues on two devices. I've tried everything and nothing works. Super frustrating and believe it's time to move on from Roku since they will not work with Fox to resolve this. 

[Z-man-42]

Same here - I cannot get Fox news or Fox Business to load.  Fox News build is the same as what was recommended by ROKU support in this thread.  So that cannot be the issue.  So that means there is someone in ROKU tech support who either does not have the technical ability to fix this issue, or there is someone in ROKU tech support who does not want to fix this issue.  

So - ROKU tech support - please either reassign this incident to someone who is willing and able to fix the issue or escalate to management.  

This is getting ridiculous.  76 million people voted for the more conservative candidate in this past election -- and we'd like to watch conservative news.  I don't think ROKU is in a position to lose half of its streaming community.

[m1nerva]

Hi Jenlan13 & anyone reading this! 

I have been communicating with Fox News through their website giving them a detailed description of all the steps I go through to get the app to work again... which is numerous steps and so aggravating.  Amazingly, they responded and asked me to relay the steps I've taking to get the app working again. 

I suggest everyone use this link and fill out the form so they will actually know that it's not just me! LOL!

Here is the Link:

https://help.foxnews.com/hc/en-us/requests/new

On 11/24/2024, I received a second reply from them.  Here is their reply

Hi Michelle,

Thank you for your patience.

Our team is aware of this issue and we are currently working to resolve it at the earliest.

We apologize for the delay and hope to provide you with an update soon!

Best,
The Fox News Digital Team

[m1nerva]

@Rurick 

I have been communicating with Fox News through their website giving them a detailed description of all the steps I go through to get the app to work again... which is numerous steps and so aggravating.  Amazingly, they responded and asked me to relay the steps I've taking to get the app working again. 

I suggest everyone use this link and fill out the form so they will actually know that it's not just me! LOL!

Here is the Link:

https://help.foxnews.com/hc/en-us/requests/new 

On 11/24/2024, I received a second reply from them.  Here is their reply

Hi Michelle,

Thank you for your patience.

Our team is aware of this issue and we are currently working to resolve it at the earliest.

We apologize for the delay and hope to provide you with an update soon!

Best,
The Fox News Digital Team