Solving playback issues

[dan000]

A previous post on this topic appears to be closed, so I will add a new one.

I bought a 4th generation 4 receiver Tablo and it does not work with the Roku Express Model 3960X. My issues are as described in a previous post.  The video breaks up or freezes, sometimes the audio freezes, and usually within a couple minutes the Tablo app on the Roku causes the Roku to reboot or the app just quits. 

Previous Post Title: Tablo doesnt care to work with Roku express only the roku Ultra

I called Tablo June 19, 2024 and they say it is a known issue and will be resolved very soon. I pushed to get a date and they said "right away". I'm not convinced since this has been an issue since at least January 2024. I am returning both the Tablo and Roku Express. Maybe I will buy back if someone can verify the Tablo issues are resolved.

FYI- The Tablo works well for HD with my two old Rokus Models 3800RT and 3900R. Older TV shows that are not HD are displayed very small in the upper left corner of a bright green screen. Tablo says this green screen issue is a Roku bug. I will buy the Tablo again after they get all the bugs resolved. 

Note - I had to select a model to make the post. My model was not in the list so I picked the closest- 3930 instead of 3960. I don't know if this issue occurs with the model 3930 or not.

 

[renojim]

Don't expect the green screen bug to ever been fixed.  It's been reported for a long time and only affects certain models.  I don't have a 3960 or a 3930, but I do have a 3910 and it has the problem.  I have several other Roku models (some newer, some older) that work fine with my 4th generation 4 tuner Tablo, but I generally avoid "Express" models and consider them disposable.  I paid $15 for the 3910.  If you haven't noticed, Roku only seems interested in how much revenue they can get from advertising these days.  Apps like Tablo really aren't going to get their attention.

[Tshad]

HI,

Just so you know. I have been trying to figure out why one of my TV's with a Roku express wouldn't replay the recordings on the Tablo I just bought. It had the same issues you mentioned. My other TV had a different Roku device that did work. It worked on whatever TV I hooked it to and whichever room I was in. I have been going back and forth with Tablo on the issue.

I decided to buy another Roku express, thinking maybe it had a problem. That was when I saw the differences. Both Rokus that didn't work were black and had "Roku Express" on the bottom and they were 3960's.

The one that did work, that I bought new from Walmart about 3 months ago - new. was purple and did not say "Roku Express" on the bottom but had the model number 3930 on the bottom. Not sure why Walmart had this device but I am glad they did. I was able to find out what was wrong after I had 3 devices. I would rather get another 3930 if I could find one since it works and I am not sure when Tablo is going fix the issue.

I have no other issues with either Roku express. They work pretty well even with my really old Samsung TV as well as my newer Sony Bravia.

Tom