Solving playback issues

[Signalman]

After updating ultra to 13.0 my Tablo 4 has a problem with the channel guide. The guide loads but when I try to select a channel I get a white bar streaching across 2 hours worth of programs and of course nothing will load.

[RokuJharra-Q · Accepted solution]

Hi @Signalman,

Thank you and welcome to the Roku community!

We're aware that your Tablo 4 channel is encountering issues following an update. We'd like to investigate this matter further. Could you please verify the OS version on your Roku device? You can find this information under Settings > System > About.

We recommend the following steps to help resolve the issue:

1. Uninstall the channel by highlighting it, pressing the * button, and selecting "remove".
2. Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then-
3. Restart your Roku device by unplugging your TV and then plugging it back in. This step can help clear any temporary cache or data-causing issues.
4. Check your internet connection: Ensure that your Roku device is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.
5. Reinstall the channel by pressing the home button on your Roku remote, scrolling and selecting "Store", and then adding the channel from there.

For more troubleshooting steps, please visit our support page on How to resolve a channel playback issue.

Kindly consider following the steps above and informing us of the outcome. Your cooperation is greatly appreciated.

Best regards,
Jharra

[andyross]

For Tablo issues, check the Tablo TV community:

https://community.tablotv.com/