Issue Tracking Board

[RokuMaryEF]

Hey everyone,

We know some of you are having trouble playing recordings on the Tablo TV channel after the latest update. 

Status Update: We're working with the Tablo TV team to fix this.

Unfortunately, this error lies on the channel partner side and we are awaiting an update from their end. Please reach out to the channel partner directly to report this issue.

You can contact the Tablo TV support team for help.

Best,

The Roku Community Team

[Jimboy]

I have the same issue with my 9104X soundbar XE after update to ver 14.0. Tablo is no longer useable on this device. It works fine on my streaming stick and my ultra both of which are on earlier versions from July. I have tried all suggested fixes with no resolution. After a long chat with a second tier Roku tech he said he’d look into it. No response as yet. Most annoying,  anyone else with the problem?

p.S.  even with factory reset it seems you can’t roll back software so I’m stuck!

[RokuTakashi]

Hi, @Jimboy 

Thanks for posting, and welcome to the Roku Community. 

We appreciate you for letting us know about the issue you have encountered with Tablo not working after the update.

Kindly be advised that we're aware of the issue, and our team is currently investigating on it. 

To assist us in the investigation, kindly provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

We hope to hear back from you along with the requested information.

Best wishes,
Kash

[rmwojcik]

Same problem here. We have 2 ROKU devices. The one that updated to 14 won't play TABLO live or recordings. The other device didn't get turned off, so it's still got 13. It works.

How can I revert to older version that actually works?

[rmwojcik]

[RokuEmmanuel-D]

Welcome to the Roku Community, @rmwojcik!

Thanks for flagging this. We are grateful for your cooperation and for your effort to provide all the necessary details as we work on this issue. 

Rest assured that your devices will be included in the ongoing investigation of this issue. Thank you for bearing with us in the meantime, and we'll surely update this thread once a resolution has been provided 

Please let us know if you need more help. 

All the best,
Emman

[RJohn201]

Same exact issue on my Roku Premiere 4620X..... I went on the Tablo community boards for a clue:

Tablo’s streaming channels work fine, but when choosing live channels in the Tablo menu guide, it goes black briefly then bounces back to the menu. Tablo recordings do not playback on the streaming stick, but work fine on Premier and iPhone.

However, I finally got a picture on the Roku Premiere 4620X by changing Roku defaults, which had been:

Setup > Audio > Preferred Streaming Format > Auto Setup > Audio > Digital Output Format > Auto

After changing Digital Output Format to “Dolby” there’s now a picture but no sound on live TV and recordings.

Hope this gives the Roku people some clues.

[mwk1]

Same here,  I changed the audio settings on the roku to Dolby.  The tablo now plays, but without sound. 

[Loridickson]

Roku 2 4210x

4a6549047428

28-403-2247

13.1.4-build 1510-04

[flanaganbr]

Same issue

ID 66-403-332

Tablo TV version 0.8 build 701