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Hey everyone!
Status Update 2/13 1 PM PST:
We're aware that some users were experiencing an issue where live channels may disappear.
Good news! It looks like this issue has been resolved for most users.
If you're still experiencing this issue, try the following:
- Restart your Roku device:
- Go to Settings > System > Power > System restart > Restart.
Let us know if this resolves the issue for you!
Thanks,
The Roku Community Team
Roku Community Moderator
Accepted Solutions

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Hey everyone,
Good news— the disappearing live TV issue has been resolved for most of you! Thanks so much for your patience.
Resolution:
If you haven’t tried restarting your device yet, we highly recommend giving that a shot.
- Go to Settings > System > Power > System restart > Restart.
We're closing this thread now to help us organize other concerns. If you're still having trouble, please start a new thread and include the following info so we can dig into it:
- Model/device info (DID or serial number) – just a heads up, not all Roku devices are supported for Live TV
- Your location
- When the issue happened (Has it been recent, or since you first got your device?)
- A photo or screenshot of the issue
Thanks for sticking with us, and we're doing our best to get everything running smoothly for everyone!
The Roku Community Team
Roku Community Moderator
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Now "Favorite" local channels deleted on Roku.
It started a few months ago when they changed something in the live channel guide to stop defaulting to "Favorites." Today, my "Favorites" local antenna channels were automatically removed from my "Favorites" listing and I had to go back and "Favorite" them again. Most companies improve the customer experience, Roku keeps making it worse.
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Re: It keeps getting worse. Now "Favorite" local channels deleted by Roku.
Thanks but your response doesn't give an explanation for what caused the problem. Roku did something that deleted my local antenna channels from my "Favorites" list, I had to go back and add them again to my "Favorites" list.
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Re: It keeps getting worse. Now "Favorite" local channels deleted by Roku.
I have had the same problem several times on two different Hisense TVs. All of a sudden the broadcast channels are just gone from the favorites list.
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Re: It keeps getting worse. Now "Favorite" local channels deleted by Roku.
That did not help. Even though I favorite channels they all will not show up when I select “Favorites “. And they are not hidden.
Paul

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Re: It keeps getting worse. Now "Favorite" local channels deleted by Roku.
Hi @PaulnSC,
Thanks for the update!
We'd love to further investigate this issue. Can you please provide us with a photo of your running problem?
We'll wait for your response.
Thanks, John
Roku Community Moderator
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Re: It keeps getting worse. Now "Favorite" local channels deleted by Roku.
I am having the same problem and would never have purchased a ROKU TV if I had known this would happen!!
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Re: It keeps getting worse. Now "Favorite" local channels deleted by Roku.
Over the past year, I have found that the "glitch" seems to correct itself in a few hours to a day. I've stopped re-programing the live guide and now just ride out the glitch.
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Re: It keeps getting worse. Now "Favorite" local channels deleted by Roku.
I am having a similar issue. When I open the options menu using the * key I only have three options. Closed captioning, volume mode and accessibility & language. No way to add to favorites.
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Re: It keeps getting worse. Now "Favorite" local channels deleted by Roku.
@Froghos, you don't add a favorite while watching a video. You have to do it before you start watching.
Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
I am not a Roku employee.