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kyau123
Newbie

TVB Anywhere not loading revert back to Home

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TVB Anywhere app stopped loading videos on Roku - screen turned blue then revert back to Home Screen.

Anyone have same issues? Any solutions?

Thank you.

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RokuJohnB
Community Moderator
Community Moderator

Re: TVB Anywhere not loading revert back to Home

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Hi @kyau123,

A warm welcome here in the Roku Community!

We understand you're having a problem with the TVB channel. We're happy to assist you further. Please try the troubleshooting steps below.

  1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  2. Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
  3. Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

If the problem still persists after attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

Please let us know if there's anything else we can help you with.

Best regards,
John

 

John
Roku Community Moderator

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RokuJohnB
Community Moderator
Community Moderator

Re: TVB Anywhere not loading revert back to Home

Jump to solution

Hi @kyau123,

A warm welcome here in the Roku Community!

We understand you're having a problem with the TVB channel. We're happy to assist you further. Please try the troubleshooting steps below.

  1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  2. Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
  3. Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

If the problem still persists after attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

Please let us know if there's anything else we can help you with.

Best regards,
John

 

John
Roku Community Moderator
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