Solving playback issues

[Luckii]

https://photos.app.goo.gl/wtRDMY2wgcBUUSyg6 

Even after deleting & reinstalling it still is not working.

[RokuRiamie-D]

Hi @Luckii,

Thanks for the update!

We appreciate you for providing the requested screenshot. We have informed our Roku team that you are still experiencing the same issue after reinstalling the app. 

We will update you once we have additional information about this matter. Thank you for your cooperation.

Cheers,
Roku Community Team

[rj51]

Our Apple tv won't work too 

[RokuRiamie-D]

Welcome @rj51!

Thanks for letting us know that you're having an issue with your Apple TV app that is not working. No worries we are here to help.

Could you please tell us the exact behavior of your issue with this Apple TV application? We would also like to have the following details below to help us investigate this issue further:

• Roku device model, serial number, device ID, and OS version and build. (this can all be found in Settings > System > About)
• Tracker ID (press the Home button 5 times, followed by the Back button 5 times)
• Channel build version (highlight the channel and press the star (*) button of your Roku remote)
• Troubleshooting steps taken

We look forward to your response.

Cheers,
Roku Community Team

[Luckii]

Seems to be an issue they haven’t fixed yet 😕

[RokuRiamie-D]

Hi @Luckii,

Greetings from the Roku Community!

Our Roku team is already working on this issue and we will update you as soon as we have more information. We would appreciate your patience and cooperation as we work on this matter.

Thank you for your understanding.

Cheers,
Roku Community Team

[Academusdesign]

All ya do is select the Apple TV app at the Home Screen, click asterisk and “Restart app.” Ya know…like a reboot.

[RokuEmmanuel-D]

Hey, @Academusdesign.

Thanks for sharing this! 

Did those steps work for you? If they did, it could help out others who are having the same problem.

Thanks again for spreading the word!

Roku Community Team

[rj51]

They are not working again. Apple tv won’t work again

[RokuRiamie-D]

Hi everyone!

Thanks for hanging in there while we work on this! Are you still having issues with the Apple TV app? If so, when did it start? Also, could you check which version of the Apple TV app you have? Just highlight the app, hit the star (*) button, and select 'Check for Updates.' 

And don’t forget to let us know the software version of the Roku device. You can find that by going to Settings > System > Software Update > Check Now. Thanks!

Roku Community Team