Solving playback issues

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My Roku says I cannot update then gives me a blank screen. I have already unplugged it and plugged it back in and it's still giving me a blank screen with the Roku logo on it and the time. I contacted the support and they were of no help. The only thing the agent said on the chat is make sure it's on the right input, duh I'm sending screenshots to him where he can clearly see it's in the right input! Roku Model 3900RW

1 Solution

Accepted Solutions

Greetings from the Roku Community!

We understand you're having a problem with the Roku Express because you're getting a blank screen when it powers up. We're happy to help.

Please check out this support article here on what to do if you cannot see the picture from your Roku streaming player on your TV.

We hope this helps. Keep us posted if the problem persists.

Cheers,
The Roku Community Team

John
Roku Community Moderator

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1 REPLY 1

Greetings from the Roku Community!

We understand you're having a problem with the Roku Express because you're getting a blank screen when it powers up. We're happy to help.

Please check out this support article here on what to do if you cannot see the picture from your Roku streaming player on your TV.

We hope this helps. Keep us posted if the problem persists.

Cheers,
The Roku Community Team

John
Roku Community Moderator