Solving playback issues

[luvncstate]

Did you ever get a fix for this? I have tried everything possible.

[RokuKariza-D]

Hi @luvncstate

I hope you're doing well.

Could you tell us more about the issue you're experiencing? What's the model number of your Roku device? It can be found by navigating to Settings > System > About.

With more information, we can assist you further.

All the best,
Kariza

[deliliah]

**bleep** i have been experiencing this for about a month now. nothing works, my model number is 58r6 tv brand hisense 

[renojim]

@deliliah, have you contacted Hisense?

Where to get support for your Roku TV™ | Official Roku Support

[OldLabornurse]

My  50 inch series 5 TCL ROKU TV that I just bought about a month ago suddenly froze and I couldn't even turn it off.  Eventually I was able to turn it off, but when I turned it back on a few hours later, everything I tried to play was like a negative and incredibly dark.  I tried the method that was suggested by unplugging the TV for about 30 seconds and that worked. Thank you for the suggestion. I hope this episode is not a foreboding of further issues.  My older 1080P tv is 12 years old and still going strong but doesn't have near the clarity of this TV. 

[Coldpizza96]

unplugging the power source for 10 seconds seemed to fix it for now