Solving playback issues

[Lancasterbob]

I bought a brand new TCL Roku TV and it will not play Netflix. It gives a ui-800-3 error. I’ve updated the TV and app, rebooted the TV, and rebooted my router many times already.

[RokuJechealR · Accepted solution]

Hi @Lancasterbob,

Welcome to the Roku Community!

Thanks for letting us know about the trouble you've experienced with the UI-800-3 error on the Netflix channel and the steps you took to fix the problem.

Kindly follow these instructions to resolve this issue:

1. Remove the Netflix channel from your Roku device.
2. Restart your Roku player. You can do this by navigating to Settings > System > Power > System restart > Restart.
3. Re-add the Netflix channel to your Roku device.

For more detailed information, visit our Support article about how to resolve a channel playback issue.

Please keep us posted, and we'll continue assisting you from there.

All the best,
chel

[Lancasterbob]

I have already tried that many times with no luck.