Solving playback issues

[Pompocho]

Fortunately, I only have issue with Netflix. 

[markgeorg1234]

I do t think it matters what you watch. The Netflix app crashes no matter what. I thought by disabling the HDR settings on my TCL tv would fix it but it didn’t. The only fix is to reboot the tv. That only lasts for maybe one movie. Can’t understand what the interaction is between Roku and Netflix. 

[Musiclover1]

@ruready did it end up working for you? I am having the same issues with Netflix. Cleared cache twice and factory reset 

[markgeorg1234]

It dpoesn't do it wirth Prome on my TV. Just the Netflix app. I have come to the realization Roku isn't going to research this issue. So if I want to watch Netflix, before I click on it, I just reboot the tv first. What an inconvieence

[Musiclover1]

@RokuCarly 

Model 7120X- Roku TV

Serial Number- YS00AU018205 (FV284A018205

Device ID- FV284A018205

Software Version- 12.5.0 build 4176-30

I have: cleared the cache 2x uninstalled and reinstalled Netflix and did a factory reset. The issue occurs nonstop.

[markgeorg1234]

Model 65S421

Hardware ID 7134X

Serial YN00R8693525

OS Version 12.50 Build 4176-30

Tracker ID 25-521-260

Hope that’s what you need. 

[RokuJanadeeK]

Thank you for the follow-up, @markgeorg1234.

Rest assured, we have already collected and forwarded the following data to the appropriate team for review and further investigation. We sincerely hope for your patience in the meantime.

Should you have other concerns or inquiries, please let us know.

Regards,
Janadee

[_Jeff_]

I'm also experiencing the Netflix crash on my TCL TV. At least once every day or two it will either crash back to the main menu or fully reboot the TV.

I'm happy to provide my TV's information, but feel uncomfortable sharing the info publicly. Is there a more private way we can share this info with Roku?

Thanks!

[RokuJanadeeK]

Thanks for the response, @_Jeff_.

We understand you do not want to share device information via public post. No worries; we have an alternative for you. Please send us a PM here at the Roku Community. To send a private message, click the user's name beside the icon, and you will be redirected to the user's profile. There, you will see "Send this user a private message."

We look forward to hearing back from you.

All the best,
Janadee

[RokuJohnB]

Hi @Musiclover1,

Thank you for keeping us posted here in the Roku Community!

We understand you're having a problem with the Netflix channel. We're happy to assist you further. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting Check for updates.

If the problem continues, please keep us posted.

All the best,

John