Solving playback issues

[RokuJohnB]

Hi @anita625,

Greetings from the Roku Community, and thanks for keeping us posted about this issue on Netflix!

We'll be glad to assist you even more with this problem. Can you please provide the following information that @RokuJechealR provided above? In addition, what troubleshooting steps have you taken so far?

We look forward to your responses and gathering your details.

Thanks,
John

[anita625]

I uninstalled netflix channel,  restarted device, installed netflix again and the problem persists. 

[RokuJohnB]

Thanks for keeping us posted, @anita625!

We appreciate the troubleshooting procedures you have already completed, but we want to gather more details to investigate this concern closely. Can you please provide the following information below?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Netflix channel version (highlight the channel tile, then press the * sign button on your device).

Once we have this information, we will be able to pass it along to our appropriate Roku team for further investigation. We look forward to hearing from you soon.

Thanks,
John

[2therock]

Not long after my previous pose in March 2024 I switched from the Pioneer VSX-LX505 AVR to a New Denon AVR-X4800H and the issues never happened again.