Solving playback issues

[UnclePa]

Using Roku Streaming stick with ver 14.0.4, build 1221 and Spotify with ver. V2.11, build 67. WIFI is running 60mbs

Have three systems all using Streaming sticks or Express model. All three have the same problem which just started after using them for years streaming Spotify.

Have used all the proper procedures to remove the Spotify app, clear cache, restart Roku and re-add Spotify..... same results.

Have found one post where the person had the exact problem, but no real solution.

Does Spotify software have a problem with Roku?

[RokuTakashi]

Hi, @UnclePa 

Thanks for posting in the Roku Community.

We understand the issue you have encountered with the Spotify app, and we'd like to gather more details regarding this matter so we can review it further. Can you please provide the details below?

• When did you first experienced the issue occur?
• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

These information are significant for our team to investigate the issue, and provide a resolution.

We hope for your response along with the requested details.

Best wishes,
Kash

[UnclePa]

Kash....Thanks for responding... here is the Tracker Issue info.

Problem started around 1st. week of Oct., 2024

Model  3810 RW Roku Streaming Stick +

SN  YHOOOM634190

Device ID C23940634190

Software  14.0.4  Build 12221-50

GC Version 12.5.25

Timestamp 2024-10-29T 17:13:59Z

Issue ID 90-435-913

Channel build version 2.11 Build 67

We have two other Roku units with the same problem at the same time... we feel if we get this one working the others will be easy to fix.

Regards,

[RokuTakashi]

Hi, @UnclePa 

Thanks for keeping us posted on this thread.

We appreciate your cooperation in assisting us in investigating this matter. Please be informed that we have forwarded your concern to the appropriate Roku team. An update will be provided in this thread once we gather any developments with the investigation.

We hope for your patience and understanding as we work on this.

Best wishes,
Kash

[UnclePa]

Kash. it's been 8 weeks with no answer..... my Spotify app is useless with all three units. Please help us.

Regards, Randy

[RokuEmmanuel-D]

Hi, @UnclePa. Thanks for checking in!

We apologize for any delays and inconvenience this issue may have caused you. Please know that the team is still investigating and working to fix it as soon as possible. 

No worries; we'll let the team know about this. Thanks for your continued patience and understanding as we work towards a resolution. 

Thanks,
Emman