Solving playback issues

[Djgutierrez5]

When I open the Spotify app on our Roku tv nothing happens, Spotify screen is just up and sometimes the screen turns black with a thin outline of a white rectangle on the page. I have troubleshooted in every way listed! Deleted app, restarted system, add app back, did not work. Logged off from every device, pressed app, still nothing. There is never an error message, just the loading Spotify page that just says Spotify, a flash of a white screen then the black screen. It was just working fine yesterday until it didn’t in the evening, please help!!

[RokuJohnB]

Hi @Djgutierrez5,

Thank you for your first post here in the Roku Community!

If the issue persists on one channel after attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

If the issue still persists, please keep us posted.

Kind regards,
John