Solving playback issues

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b_onyx
Reel Rookie

YouTube app not working—full factory reset every couple days

The YouTube app stops working at least a couple times a week lately. I do all the steps posted in other threads (check for app updates, check for Roku system updates, reset network, remove YouTube app, system restart, add YouTube app back…). The app does nothing—no response when I try to open it. Nothing works other than having to do a full factory reset several times a week. It’s getting frustrating having to re-set up the entire system, add all the apps back, and re-sign in to every single one over and over every few days just to get one app to work again. 

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RokuRiamie-D
Community Moderator
Community Moderator

Re: YouTube app not working—full factory reset every couple days

Hey @b_onyx,

Thanks for sharing your issue with the YouTube app.

Please share the details so we can investigate the issue further:

Keep us posted.

Best,
Roku Community Team

Riamie D.
Roku Community Moderator
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