Solving playback issues

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Sounds keeps cutting out on Roku express

my problem is similar to the above reported.  mine is express 4k, connected direct to TV, using tv speakers, download speed test is 86M, picture streams smoothly, but audio is choppy - fades in and out in about half second spurts.  this occurs across all channels.


I've searched the help database as thoroughly as I know how and can find nothing similar

any help would be appreciated

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Community Moderator
Community Moderator

Re: Sounds keeps cutting out on Roku express

Hi there @rrlith.

A warm welcome here at the Roku Community.

We appreciate you for reaching us regarding your audio issues on your TV. We hear you and we're here to find you the best resolution.

Have you tried to switch your HDMI cable or tried to use another HDMI input on your TV to see if it'll fix the audio problem?

Furthermore, have you tried to connect your Roku device to another TV to see if you are still having the same issue?

We look forward for your response for us to provide you the best resolution. 

All the best,


Carly Y.
Roku Community Moderator
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