Solving playback issues

[SusieB]

Audio reset fixes it. Hit the Pause/Play button three times quickly.

[QueenCylah]

This worked  thanks 🥰

[KimMac]

I have the same issue. I have changed the settings and still nothing......for $49 a month ROKU will assist in the fix. Frustrated.

[JumpToTheMoon]

Sadly, this audio reset (press play/pause 3 times) did not work for me.  I also do not see a system reset option.

[332]

Hi, I restarted and got the sound back.  

On the TV, the system restart was under sub-menu: power.    

home/settings/system/power/system restart

[Vlmiller706]

The system reset on my TV worked. Turning my tv off and on and restoring audio settings did not work before 

[makaiguy]

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@KimMac wrote:

I have the same issue. I have changed the settings and still nothing......for $49 a month ROKU will assist in the fix. Frustrated.

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How did you get to whoever wanted to charge you $49/month?  Via a web search, perhaps?   Roku does not charge for support.  There are lots of scammers out there with bogus but real-looking websites.

[K3F]

Thank you!!! I had tried everything 👏🏼

[K3F]

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@Vlmiller706 wrote:

The system reset on my TV worked. Turning my tv off and on and restoring audio settings did not work before 

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Thank you! I had tried everything 👏🏼