Solving playback issues

[Leannek18]

Model 3810x rolu streaming stick +

Serial # yh003m130304(215133130304)

Software 12.5.0 build 4178-50

Timestamp 2023 12 12 T23:0126x

Tracker Id 04-498-181

[RokuERey]

@Leannek18,

Thanks for this information!

From here, we'll handle things and send this case to the relevant Roku team for additional investigation.

Your patience and understanding are much appreciated in the meantime.

Regards,

Rey

[rsmochek]

I have the same issue with Roku. Went to Peacock on Smart TV menu and it works fine. It's a Roku issue.

[Leannek18]

update???

[CherylW]

Serial #YH002X658713

Device ID 21092658713

Model 3810X Roku Streaming Stick+

Software Version:12.5.0 build 4178-50

[WildDrongo]

Same issue

Model 4660X - Roku Ultra

Serial YJ00AT038264 (CK391A038264)

Software version 12.5.0 build 4178-46

GC version 10.4.37

Issue ID 64-500-744

[RokuArjiemar]

Hello Community users!
Thanks for the post,

We wanted to let you know that we are continuing to investigate your reported issue. Do you have any other device/s connected to your TV? (e.g. speakers and other sound systems)

Thanks,

Arjiemar

[Jcp]

yes I have a Sonos sound bar but have tried it without sound bar and the sound lags with internal tv speakers too. I do not have this issue when I watch on smart tv, only have the issue with Roku and only have it with peacock app. 

[Leannek18]

No

[RokuArjiemar]

@Leannek18,

May we know what TV make or model your Roku device is connected to?
Thanks,

Arjiemar