Solving playback issues

[Callygirl62]

Words are spoken before mouths move, not matching and it’s on all the streaming channels 

[RokuMary-F]

Hi @Callygirl62,

Welcome to the Roku Community!

We appreciate you informing us about the sound is out of sync and we would be happy to look at what we can do to help you to make sure we are providing the best streaming experience but we need more details.

Here are a few questions here to better understand what you're experiencing:

• When did this issue first start occurring?
• In Settings > Audio > Audio mode, what setting do you have selected? Does the same issue occur if you change the setting to Stereo, etc.?
• During playback of any content, press the * key on your remote. A menu will open on the lefthand side of the screen. Do you have any 'Volume mode' enabled here? If so, try turning this off. Does this resolve the issue?
• Are you using an audio/video receiver of any sort in your home setup? Is your device connected directly to the receiver, or to your TV?

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[ABC1234567]

Brand new Onn Roku tv. Sound and picture off. The volume is on normal, unplugged for 30 seconds then restarted, and did a clearing of the cache…volume only stays with the picture for less than 10 then its not synced again 😡

[RokuMary-F]

Hi @ABC1234567,

Thanks for your first post in the Roku Community!

We're sorry to hear that you've been having this trouble with sound being out of sync with your Roku TV and we appreciate the troubleshooting steps you've done so far.

For us to isolate your audio issue, it would be very helpful if you could answer the following questions. 

• How long has the issue been occurring?
• Do you receive any error codes or messages? If yes, please let us know.
• Does the issue only occur on a specific channel or across other channels installed on your device?
• Are you using an A/V receiver or soundbar with your TV/Roku player setup? If so, what is the make/model of that unit?
• In Settings > Audio > Audio mode, what setting do you have selected? Does the same issue occur if you change the setting to Stereo, etc.?

Moreover, if the issue only happens on one channel, try removing any channel you observe this issue on from the Roku home screen. Then, restart your device. Once it loads up again, add the channel back once more and try playing content again.

You can visit this Support article for detailed instructions on how to do it: How to resolve a channel playback issue | Official Roku Support

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[bevsparks]

We went into our Android TV and discovered the lip sync was set to Zero.  We turned it up to 5 and now all lips on all apps are syncing. 

[bevsparks]

We went into settings on our TV and discovered that lip syncing was set to zero.  We turned it up to 5 and now all the lips on all apps are in sync...