Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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RokuNimfa-C
Retired Moderator

Re: Sound fluctuation problems

@alb81044 

We apologize for the inconvenience this has caused. We'd be more than happy to look into this further. As requested, can you provide us with the following details:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
  • steps to reproduce the issue you are seeing

Once we obtain the necessary information, we can pass it along to our support team for further investigation. We appreciate your cooperation in this matter. 


Regards, 
Nimfa

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alb81044
Channel Surfer

Re: Sound fluctuation problems

It appears that Roku is doing nothing about this.  As I earlier described, my one contact with "tech support" was basically them throwing darts at questionable solutions.  At the present time it is us who suffer through it.  I have not been able to find out if other streamers do this also.  I am not yet ready to jump ship since between my two places I use 6 Roku devices, but my patience is wearing thin.