Solving playback issues

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SFV1
Newbie

[OS 12.0] Model 3810X has intermittent audio dropouts on all streaming channels

I have a model 3810X that has just developed audio dropouts while watching any of our streaming channels. This just started around two weeks ago. I have tried all of the audio settings by switching to Stereo, thus reducing the dropouts but not eliminating them.

I have changed cables and moved it from the Onkyo HDMI to the HDMI on the TV. No change, Checked the wireless connection and speed (400Mbps down/12Mbs up) on a dedicated 5G channel. I have also rebooted the incoming Cable modem and the router to clear all cache etc.

Model 3810X

Software 12.0.0 Build 4184-50

The system has been flawless up to about two weeks ago as I stated earlier. 

Any suggestions would be greatly appreciated.

Thanks, Rick

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1 REPLY 1
RokuMary-F
Community Moderator
Community Moderator

Re: Model 3810X Has intermittent audio dropouts on all streaming channels

Hi @SFV1,

Thanks for your first post in the Roku Community!

We understand that you are facing a sound issue with the Roku device and we appreciate the troubleshooting steps you've done so far. We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

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