Hi @Leighton,
Welcome to the Roku Community!
We'd like to gather more information about the issue you're running into. How long has the issue been occurring?
There are a couple of things you can try to resolve this issue:
Guidelines outlined below will help to troubleshoot audio problems you may encounter while using private listening, such as:
- Audio not heard
- Audio out of sync
- Audio is screeching
- Audio stutters and pops
-
If no audio is heard:
- Make sure your headphones are firmly plugged in, and then check that the remote or mobile device volume is not muted or very low.
If the audio is out of sync:
- The software will make attempts to auto-correct itself. Wait a moment before troubleshooting.
If the audio is screeching:
- Install new matching batteries in your Roku remote.
If the audio stutters or pops or you continue to have other audio problems, try the following suggestions:
- Check that your headphones are securely connected by removing and firmly reinserting them.
- Make sure your headphones are working properly by listening to them while playing music from another app on your mobile device.
- Stop and resume the movie or TV show you are watching.
- If you are using the Roku mobile app, restart the private listening session by turning private listening off and on again. If this does not work, then close and restart the Roku mobile app:
- iOS: Double-tap the home button and swipe the Roku app to close it.
- Android: Press the Recents button and then swipe the Roku app to close it.
- Restart your Roku device by unplugging the power cable and reconnecting it.
- If possible, try a different pair of headphones.
If audio problems continue, check your network
Because audio for private listening uses the same wireless network as other devices in your home, it is possible that traffic to/from other devices on the network are impacting the quality of the audio. While using private listening, make sure no other devices on the wireless network are downloading or streaming music or video.
If you are using your Roku remote for private listening, try moving closer to your Roku device, as you may be out of range.
If you are still having audio problems, try the following:
- Unplug the power from your Roku device.
- Restart your router* by unplugging the power cable from the router, waiting 10 seconds, and reconnecting. If possible, check the instructions from your ISP or router vendor as restarting may require that you press a reset button on the device. This will momentarily disconnect your Roku device and your mobile device from the network. Wait a few minutes while your router re-establishes the internet connection.
- Reconnect the power cable to your Roku device.
For full information on this, you can take a look at this link: How do I solve problems with private listening? | Official Roku Support
Please try doing this and see if it helps with what you're experiencing.
Regards,
Mary
Mary F.
Roku Community Moderator
