Solving playback issues

[RokuTakashi]

Hi @kgrichards,

A warm welcome to the Roku Community!

Thanks for sharing this information and bringing this to our attention. We would like to know more about the issue you're having so that we can assist you. Is this issue happening within a particular channel, or does the issue happens generally on the Roku platform? In addition, when did you first notice the issue? Furthermore, what troubleshooting steps have you taken to resolve the issue?

We would appreciate your response for us to help you out with this.

All the best,
Kash

[RokuMary-F · Accepted solution]

Hey Community,

We will be locking this thread because of its outdated status. If you still have issues related to this thread, please look through the Community for another thread that addresses the same problem. If there aren't any existing threads, you are more than welcome to create a new one.

When creating a new thread, please make sure to provide the following details:

1. Error Codes or Messages: Have you received any error codes or messages related to the audio issue? If yes, please share them with us.

2. Channel Specificity: Does the problem occur only on a particular channel, or is it affecting all channels installed on your device?

3. A/V Setup: Are you using an A/V receiver or a soundbar with your TV/Roku player setup? If so, could you provide the make and model of that unit?

4. Audio Settings: In Settings > Audio > Audio mode, what setting is currently selected? Have you tried changing the setting to Stereo or another option? If so, does the issue persist?

If you notice the sound from your Roku^® Streambar^® SE, Roku Streambar, Roku Streambar Pro, or Roku Smart Soundbar does not match the picture on your TV, you have likely encountered something called an audio/video synchronization error, or A/V sync error. You can find troubleshooting steps for this issue in this Support article: How to fix audio and video sync issues with a Roku Streambar or Roku smart soundbar | Official Roku ...

Additionally, if the audio problem is isolated to a single channel, removing and re-adding the channel may help resolve the issue. You can find detailed instructions on how to do this in our Support article: How to resolve a channel playback issue | Official Roku Support

Note: We'll mark this post as solved for visibility and as a reference for other users.

Your feedback will greatly assist us in diagnosing and resolving the audio sync issue. Thank you for your cooperation, and we're here to provide further assistance as needed!

Best regards,
Roku Community Team