Solving playback issues

[dlleno]

Anyone with a 4660x running sling?  The latest sling tv app won't run on mine.   I get a black screen and a spinning circle. I get a different answer from every sling rep I contact.

[RokuTakashi · Accepted solution]

Hi, @dlleno 

Thanks for the post.

We see that you are having issues with the Sling app on your Roku device, and we're here to help. For this matter, let's perform a troubleshooting step to resolve the issue. Kindly follow the instructions below:

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

We hope this works, and keep us posted on what you find out.

Best wishes,
Kash