Solving playback issues

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Pearly1
Reel Rookie

Since agreeing no channels/apps work

I’ve restarted it several times and still my channels will not work and it’s showing poor connection FOR DOWNLOADS but excellent overall on TV. This has never happened and all devices in home showing excellent. Is anyone else having problems ?  Suggestions? 

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4 REPLIES 4
ShelleyM53
Newbie

Re: Since agreeing no channels/apps work

I am.  None of my channels are working and the wifi connection shows as excellent

I've tried rebooting Roku, unplugging from TV and power, rebooting router, you name it.  Nothing is working.

ShelleyM53
Newbie

Re: Since agreeing no channels/apps work

None of mine are either and I've tried rebooting, unplugging from tv and power, rebooting router, modem, several times.  Nothing is working.  Roku chat did not help!  

 

Pearly1
Reel Rookie

Re: Since agreeing no channels/apps work

Yes, I’ve tried chatting with them and they’ve  told me to do  everything I’ve already done.   This is frustrating.  

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RokuERey
Community Moderator
Community Moderator

Re: Since agreeing no channels/apps work

Hi @Pearly1 @ShelleyM53,

A warm welcome here in the Roku Community!

We're sorry to hear about this and we appreciate your report on this channel playback issue.

We'd like to know what Roku devices you're having this issue with. In addition, could tell us more about when you start seeing this?

Please keep us posted!

Thanks,
Rey

ERey.
Roku Community Moderator
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