Solving playback issues

[KaliforniaKid]

I received my Roku Ultra today.

Setup was fine and had sound. I turned the unit on again later to watch programming when I went to bed, and my brand new unit (day 1) had the same trouble the original poster stated:sound was coming from the navigation menu, but no sound when I chose a program to watch. I tried several different apps.

Finally, I unplugged my day 1 Roku and plugged it back in and viola! Sound.

Not leaving me with a lot of confidence in a 1st day product.

[StreamerUser]

@KaliforniaKid 

Probably better to start a new thread than to hop onto a half-year old thread that applies to a different model...

Regardless, check/change the following audio-related settings:

1)  Configure passthrough: Settings/Audio/Digital output format = Passthrough (do not leave it @ Auto - that will transcode all non-DTS audio to the highest detected Dolby level of the connected device, and can cause dropouts/latency/stuttering/static/bad channel mapping/etc).

2) Disable sound modes:  During playback of any content press Options (*)/Sound Settings/Customize sound mode/Volume Leveling & Dialog Enhancement = Off (do not leave either of these enabled, as they disable multichannel output/cause static/buzzing/volume shifts/latency/etc)

[KaliforniaKid]

Thanks for the tips...

Much appreciated!