Solving playback issues

[JJ1996]

I’m having the same issue 

[Pjpopp7]

Mine too

[RokuTakashi]

Hi, @Pjpopp7 @JJ1996 

Thanks for posting here in the Roku Community.

We appreciate you for letting us know about the issue you have encountered regarding your screen that goes black. we're here to review this case so we can help you address it. Could you please provide us with the details below so we can gather specific details on the issue so our team can work on it?

• What specific Roku device you are having issues with? Also, when did this start?
• Is this happening to a specific channel, happens when starting up your Roku device?
• What troubleshooting steps have you taken so far in an attempt to resolve the issue?
• Can you send us a photo?

With more details we can gather, our team we'll be able to review this further and will proceed to investigate. 

Best wishes,
Kash

[Janet10]

Have you found away to fix this issue

[Janet10]

The issue with my tv powering on then off right away started last evening. Tried pressing the * key but no menu comes up just goes back to shutting on and off. My tv is a year old.

[RokuTakashi · Accepted solution]

Hi, @Janet10 

Welcome to the Roku Community.

We understand the issue you have brought to our attention regarding your Roku TV's display that goes black for a second and comes on, and off again. We're here to assist. For this matter, we recommend restoring your Roku TV to factory defaults to resolve the issue. Kindly follow the information below.

Factory Defaults

Using the physical button

Located on the back or bottom of your TV, the physical Reset button is either tactile or pinhole-designed and requires a straightened paperclip to open. Once you locate the Reset button and your Roku TV is powered on, press and hold the button firmly for about 10 seconds.

Please let us know if the issue is fixed or reply to the thread for further assistance, we will be glad to help you.

Best wishes,
Kash