Solving playback issues

[Klmartin29]

Every time turn it on there is a high pitch noise from the device. Have to unplug to stop. Purchased for Christmas. Have changed tv ports.

[RokuDanny-R · Accepted solution]

@Klmartin29

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[FC3]

I have had the same issue, have had multiple sessions with Roku techs without success currently waiting for their solution while they research the issue-----but its been 6 weeks and it is past the return window now.  At first we could make sure we went back to the Home Screen before shutting down and that worked for a while, but now the only solution is to unplug the power supply prior to startup.  Roku----Please help.

[Klmartin29]

X01000RNGNFS

making high pitch noise

[RokuDanny-R]

@Klmartin29

Thanks for the information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[bmt2830]

Hello Danny,

I'm having the same issue.  How do you fix it?

Billy-

[cmdred]

The same thing is happening to me; bought my Roku Ultra around xmas,  the past few weeks its started doing this.
I can't find the icon to send a personal message to RokuDanny so if he could contact me with instructions how to do that I'd appreciate it.

-Ed

[RokuDanny-R]

@bmt2830 @cmdred

Thanks for the posts.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

Thanks,
Danny

[cmdred]

Thanks Danny.  I sent my info to you by personal message.

[RokuDanny-R]

@cmdred

Thanks for the follow up.

I have responded to your PM and will continue to assist you from there.

Thanks,
Danny