Solving playback issues

[jjoy4285]

I have the same issue. It’s definitely not the connection. If I push rewind more than once it tries to download or open random apps. If I pause something too long it returns to the home screen. Its clearly a software issue

[RokuTakashi]

Hi @jjoy4285,

We appreciate your first post here in the Roku Community.

Thanks for bringing this to our attention, and rest assured that we'll do our best to address this issue. For us to work on this, would you mind giving us the details below:

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• Does this issue occur on a specific channel? If so, what channel and what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• A photo or video clip referring to the issue,

Also, we would recommend performing a system restart to see if there are any improvements after doing so. To do this, navigate to Settings > System > Power (skip if no sub-menu) > System Restart.

Keep us posted.

All the best,
Kash