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Burksmandb
Level 7
‎02-20-2023 07:21 AM

Roku stuck on loading screen and the player won't reset.

Model 3810x replaced remote batteries,  attached  power cord, tried all hdmi ports still just stuck at load up screen 

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RokuKariza-D
Community Moderator
Community Moderator
‎02-20-2023 08:53 AM

Re: Roku stuck on loading screen and the player won't reset.

Hi @Burksmandb 

Thanks for reaching out here in the Community!

Could you tell us more about the issue you're experiencing? How are you powering the device? Is it connected to the USB port of the TV or to a wall outlet? Please also reply here with the serial number of the affected Roku device. This can be found on the back of the stick itself. 

We look forward to your response.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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