Solving playback issues

[kcadigan]

I have a Express 3906X on my Vizio TV, ran an errand and can back to the logo screen, The Software update fails, the Factory reset doesn't work and its stuck in Recovery mode. Bought in May 2024.

[RokuJechealR · Accepted solution]

Hi @kcadigan,

Welcome to the Roku Community!

Thanks for letting us know your Roku Express 3906X  is in recovery mode. We would be more than willing to help you resolve this.

We highly recommend trying the following troubleshooting steps:

1. Restart your Roku device by unplugging it from the power source for 10 seconds.
2. Try switching HDMI ports and input.
3. As a last resort, try a factory reset. How to system restart or factory reset your Roku streaming device

If the issue persists, please keep us posted, and we'll continue assisting you from there.

All the best,
Chel

[Rawy]

I have followed all the actions in the post above and still no luck. I know have this issue on 2 Roku express 4k's. 

[iu360]

Hello

I have same issue.

[rocclimbs]

The freezing happens all the time, every couple hrs. I have done a factory reset by the remote and using the reset button. The batteries are new in the remote as well, this is a very frustrating issue. The fix suggested by support to unplug the tv only helps for a little bit and then it happens again. Getting to hate this platform and tv, really wish I hadn’t bought Roku… help 

[Plexz]

This started for me about 3 weeks ago. Everyday, I have to remove power for the Roku Ultra.  My guess,  some update that Roku has pushed has some compatibility problem.

@Roku Support -  If a factory reset does not work  what  option do we have?  Can Roku, replace our units with  that does not have this problem? 

[dama1672]

Hi I Am having the same issue as well, all the suggested solutions have not worked. I wonder if Roku will replace our devices 

[twizzzl3ers]

Has this been resolved? The provided solution didn't work for me either.

[RokuEmmanuel-D]

Hi Community Users!

Thanks for reporting this issue to us. We would like to investigate the problem you're experiencing with your Roku that is stuck on the loading screen. 

To help us gain more information about it, could you tell us more about it?

• Is this issue occurring on all channels, or is it limited to a specific channel?
• Are there any error messages on the screen when trying to stream on your Roku?
• What troubleshooting steps you have tried so far?
• Did the issue happen prior to a recent software update or after?
• A photo or short video of the exact behavior of the problem. 

Let's keep the conversation going- please get back to us!

Thanks,
Emman