Solving playback issues

[kcadigan]

I have a Express 3906X on my Vizio TV, ran an errand and can back to the logo screen, The Software update fails, the Factory reset doesn't work and its stuck in Recovery mode. Bought in May 2024.

[RokuJechealR · Accepted solution]

Hi @kcadigan,

Welcome to the Roku Community!

Thanks for letting us know your Roku Express 3906X  is in recovery mode. We would be more than willing to help you resolve this.

We highly recommend trying the following troubleshooting steps:

1. Restart your Roku device by unplugging it from the power source for 10 seconds.
2. Try switching HDMI ports and input.
3. As a last resort, try a factory reset. How to system restart or factory reset your Roku streaming device

If the issue persists, please keep us posted, and we'll continue assisting you from there.

All the best,
Chel