Solving playback issues

[Ozzieguy]

I have two new ROKU streaming stick 4K; one on each TV. The one furthest from the router has no problems. The other one during viewing will drop words for a few seconds and then it returns. Lips keep moving. This problem is intermittent but will happen a few times during a one hour viewing.

[RokuJharra-Q · Accepted solution]

Welcome to the Roku Community, @Ozzieguy!

We've noticed that you may be encountering some challenges with your Roku stick. To address this, we recommend initiating a system restart by navigating to the settings, selecting the system, and then opting for power/system restart.

Furthermore, it would be helpful to determine if the problem is occurring across all channels or only on specific ones. Lastly, we recommend verifying the strength of your internet connection, as fluctuations in speed can sometimes be a contributing factor. Also, please restart your internet router.

We suggest trying to see if that resolves your issue. Please keep us updated.

Thanks,
Jharra