Solving playback issues

[Baraga]

Before power went out I had no problem.

that is with living room TV. The TV for the 

other room Roku works fine?

[Melody242]

Hello,

---

@Baraga aarpmahjonggwrote:

Before power went out I had no problem.

that is with living room TV. The TV for the 

other room Roku works fine?

---

Your Roku stick might have issues due to a power outage. Check if it's securely connected to your TV via HDMI, powered correctly, and your TV is set to the right input. If problems persist, try unplugging the Roku stick for 10 seconds, then plug it back in. Check for software updates and ensure your TV is compatible. If the issue continues, try connecting the Roku stick to a different TV to isolate the problem.

[RokuJharra-Q · Accepted solution]

Hi @Baraga, thank you for reaching out to the Roku Community. 

We are aware that you are experiencing an issue with your Roku stick, and we are here to provide further assistance. As an initial step, you may consider trying the suggestions provided by @Melody242. This involves the following troubleshooting steps.

• Ensure that your device is securely connected to your TV via HDMI, powered correctly, and set to the correct input.
• Try to unplug the Roku stick for 10 seconds and then plug it back in.
• Try using a different HDMI port or a different power outlet. 

If the problem continues, we suggest connecting the Roku stick to a different TV to see if that helps.

Please give it a try and let us know how it goes.

Thanks,
Jharra