Solving playback issues

[Aseel]

Hi there, when I turn my TV on, it shows strips of blue/white/red colours. I can't see the system setting using the remote control so I did the reset from the device. Now I can't re-set it as I can't see anything on the screen. Could anyone help?

[RokuJharra-Q · Accepted solution]

Hi, @Aseel! Welcome to the Roku Community.

Thank you for contacting us regarding your concerns about your Roku TV display. We sincerely appreciate your efforts in troubleshooting the issue. It appears that the problem may be related to the hardware, as the factory reset did not resolve it. Given this, we recommend reaching out to your TV manufacturer for further assistance and clarification. 

You can contact them at Roku TV Partner Support.

Thanks for your understanding!

Best regards,
Jharra