Solving playback issues

[rshickle]

My Roku has started heating up also and is showing messages on the TV screen.  It is a Model No. 3920X  Serial number K430C2375049.  Help?

[RokuKariza-D]

Hey @rshickle

Thanks for bringing this to our attention.

To resolve your overheating device issue, we would recommend starting with the suggestion available in this Support link: What to do if the red light is on or you see a “Your device is overheating” message. Let us know if there's any difference after!

All the best,
Kariza

[rosepedal58]

hi, my smart tv came with roku, and for the past two week a red warning comes on the tv, that it's over heating. what can I do?

[renojim]

@rosepedal58, if this is a Roku TV you'll have to contact the manufacturer of the TV.

Where can I get support for my Roku TV™? | Official Roku Support

[RokuKariza-D]

Hi @rosepedal58

We're sorry to hear about the issue you're experiencing.

In addition to what @renojim has said, please be advised that each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. We'd recommend reaching out to the TV manufacturer to report the issue and get help.

Thank you for your understanding.

All the best,
Kariza

[Keithmac]

My roku devise won't stop over heating. Will I need to buy a new one?

Nothing you suggest has worked

Signed frustrated 

[RokuKarla]

Hello @Keithmac

Thanks for reaching out here in the Community!

Roku devices tend to go warm since it's always plugged in. We would recommend taking a look at our Support page for more information regarding this issue: What to do if the red light is on or you see a “Your device is overheating” message

If this problem is not resolved, please let us know, along with any additional information you may have that would be useful for our team to investigate. Please include the serial number of your Roku device so that we can assist you further.

 

Regards,
Karla

[Keithmac]

Thanks

I have had device for over a year in the same spot and it just started happening today

I did all your support recommendations and still happens 

Serial # 053025199868

[RokuKarla]

Hello @Keithmac

Appreciate the response.

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

Thank you for your patience and understanding as we try to resolve your issue.

Regards,
Karla

[msyo2u]

SN k42186483765. tried to get an extended power adapter, but kept telling me the sn is incorrect.

Please advise how do I get a free power extender?

Yolanda Hines

38416 Great Falls Loop

Middleburg, FL  32068

678-823-5004