Solving playback issues

[SwampWitch]

I am having a similar issue, except the ONLY video not working is the Roku channels. I can hear the audio and see the channel guide, but no video. All my other apps: Netflix, Prime, Max, etc…are all working correctly showing both audio and video. It is only the Roku channels that are not showing video.

[RokuEmmanuel-D · Accepted solution]

Welcome to the Roku Community, @SwampWitch.

Thank you for bringing this issue to our attention. We’re here to help you return to watching what you love. 

You may try the following troubleshooting steps below to see if the issue resolves.

• Check your internet connection: Ensure that your Roku device is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.
• We recommend performing a system restart by navigating to Settings > System > Power > System Restart to address the issue.

You may also visit this support article: Issues playing videos on your Roku device.

Please let us know if you need more help. 

All the best,
Emman