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TulsaKing's avatar
TulsaKing
Reel Rookie
12 months ago

Re: [Solved] Playback Error on Paramount+ – Check for an update

Hello,

 

I have a 3940RW2 - Roku express 4K+ running 14.0 trying to stream using Paramount Plus app - version 9.3 .build 20241107

The app opens without issue but when any movie/tv show is selected and you select watch - the blue circle spins and nothing happens the movie or tv show does not come up.

 

steps taken:

removed app

rebooted

Reinstalled app

no change, issue remained

googled and found procedure to clear cache

home button  x5 times

up

rewind x 2 times

fast forward x 2 times

auto reboots but no change

I removed the app the cleared cache procedure

reinstalled app but no change

o can stream on a laptop that is connected to the same WiFi network as Roku - I can watch movie or tv show.

I have the same issue on Roku Ultra.

the issue is with Roku please resolve this issue.  

123 Replies

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  • ChrisHardie's avatar
    ChrisHardie
    Newbie
    12 months ago

    Same issue. App loads but no videos will play. Tried all the usual reset steps.

    • Hank123456's avatar
      Hank123456
      Reel Rookie
      12 months ago

      Ditto.  Same issue. App loads but no videos will play. Tried all the usual reset steps.

      • Hank123456's avatar
        Hank123456
        Reel Rookie
        12 months ago

        If you have an eero, stop the ad block option. That fixed it for me.  Kudos to Godspeed731 for figuring this out!

  • Godspeed731's avatar
    Godspeed731
    Binge Watcher
    12 months ago

    tried to open the Paramount+ app. Clicked on the show I wanna watch and the circle just keep spinning and spinning. The app works on my Apple iPhone, but not on the Roku. I asked a friend with the Roku. He’s having the same issue. Help!

    • Al_S's avatar
      Al_S
      Streaming Star
      12 months ago

      Same issue with me.  C’mon man, fix your service 

      • Godspeed731's avatar
        Godspeed731
        Binge Watcher
        12 months ago

        Started working and received this:  

        We're following up to let you know that your issue has been resolved. If you need further assistance, reply back to this email and let us know. We'll get back to you shortly.


        Roku Customer Support

    • TheMoose's avatar
      TheMoose
      Reel Rookie
      12 months ago

      Wife is killing me cause she can’t watch her shows on Paramount +. Did the uninstall the app, reset the Roku, and reinstall the app. Works on my iPhone on my WiFi. 

      App Version 9.3 build 20241107

      • Godspeed731's avatar
        Godspeed731
        Binge Watcher
        12 months ago

        If you have an eero stop the ad block. Thing is this issue just started on my rokus but I have had the ad block on the entire time. 

  • MNRose's avatar
    MNRose
    Reel Rookie
    11 months ago

    Paramount plus stopped loading on Roku.  It works on my iPad.  I have reset router.  I have deleted and reinstalled the app.  I have physically unplugged the TV.  Still not working!