Solving playback issues

[Rick331]

What would happen if  everyone stopped their payment to NFL and requested a refund if this isn't fixed in a week or so?

[Cody7]

It seems to be working this morning.  I hope they got it figured out. 

[TomTee]

I'm in tech and do trouble shooting for a living. Ive done everything I could think of and the app will not work. Just loads the side bar and crashes. I literally deleted everything off the TV and just had the NFL app and still nope. It must be a back end issue. Please help

[RokuEmmanuel-D · Accepted solution]

Hi Community Users,

Thank you for reporting this issue to us. We are aware of the problem with the NFL app, where it returns to the home screen after launching.

To check if the issue is resolved, we recommend checking for software updates. Here’s how you can do that:

1. Go to Settings
2. Select System
3. Choose Software Update
4. Click Check Now

If an update is available, please download it, then relaunch the app to see if the issue is fixed.

For better visibility and reference, we'll mark this post as solved. If the issue persists after the update, please let us know here, and we’ll assist you further. 

Thanks again for your patience and feedback!

Best regards,
The Roku Community Team