Solving playback issues

[klw40]

Can’t get programs, just Roku logo

[Strega2]

Could you give some more context/details?  I'm not sure what it means to see a Roku logo.  Possibly you mean the hopping letters that normally only appear the first time you power it up, but I'm not sure.

[JWS9518]

What Roku device are you using?

[RokuRiamie-D]

Welcome @klw40,

Thanks for letting us know that you're only seeing the Roku logo on the Roku device. No worries, we're here to assist you with this.

Please share a few details:

• Model of your Roku device
• Is this your first setup? If not, skip to the next point.
• When did the issue occur?
• What troubleshooting steps have you tried?

We'll wait for your response.

Cheers,
Roku Community Team