Solving playback issues

[omahfolsom]

I am and have been using a Roku device with my Vizio TV.   It is plugged into the wall using Roku provided connections.  It is happening with all channels after just a couple minutes of viewing.

[Sincereloyal198]

I also am experiencing same issue. There are several post concerning this issue. Roku currently has no solution nor reason why it does this. It’s frustrating and disappointing. 

[kbmartin95]

I am having same trouble since yesterday 5/21. When I go to re turn tv on through app on my phone, device has ? as the picture and not the tv. 

[RokuERey]

Hi @omahfolsom @Sincereloyal198 @kbmartin95 

A warm welcome here in the Roku Community!

We value the information you gave us regarding your Roku device viewing experience.

We would like to gather more details so we can better identify the issue you're experiencing.

Please provide this information below:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Does this issue occur on a specific channel? If so, what channel and what version or build is the channel? (This can be found by selecting the channel on the home screen and pressing the * button.)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• Steps to reproduce the issue you are seeing

We'll be waiting for your updates.

Regards,

Rey

[2thDK]

My Roku Express is exhibiting the same problem after anywhere from 15 minutes to one hour it stops streaming and reverts to the Home Screen. Several channels same problem

[2thDK]

Model 3930CA -Roku Express

Serial # X004006VD8W3

[2thDK]

Software Version 12.0.0 . Build 4184-AE

[2thDK]

VMedia

Version 3.6. . Build 811

[RokuMary-F]

Hi @2thDK,

Thanks for posting in the Roku Community!

We understand that you are having an issue with Roku Express crashing to the home screen. We will work with you to know what went wrong so we can assist you further and fix the issue but we need more details.

Here are a few questions here to better understand what you're experiencing:

• When did this issue first start occurring?
• Does the issue only occur on a specific channel or all channels on your Roku device?
• How are you powering the Roku device?
• Have you tried plugging the Roku device into a different HDMI port on your TV or a different TV, just to test and isolate the issue?
• Can you please specify the exact steps you are taking to reproduce this issue?

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary

[getz]

I am having the same problem.   I think a fire stick may be better.  was going to upgrade my roku, but there's NO support for this issue and I've wasted enough of my time re loading the show I'm trying to watch.