Solving playback issues

[riddlegrad]

Ok, this started happening again. I have a Roku 4620X and now if looking at Hulu Live and in particular CBS on change of programming on the half hour or hour it reboots back to the home screen. All channels/apps are up to date and I have removed/rebooted and re-added the channel/app back and still no joy.

[Kassiemike1115]

Ugh this is disheartening...I was really hopi

ng for a solution to this mess considering I just bought 4 roku tvs to furnish our new house and they ALL have the same issue. 1 to 5 mins into watching and goes to home screen. Total waste of over a thousand dollars. 

[Ckkb3333]

I am also having this same issue. Some times it will do it up twenty times during one tv show. It’s ver annoying. I hope there is a fix for this.

[Bellgabgio8]

.I have a Roku Tv, Jvc . I can’t watch any of my app without it going back to the home screen. Seems it does it more on some apps though, like Disney + and Prime. It’s been going for weeks and I’m so annoyed. I even did a factory reset and it still is doing it.

JVC - LT-40MAW305

Serial # X00700XJNESR

SOFTWARE - 12.0.0 •build 4182- CJ

Device ID - S06J408JNESR

[Tony2213]

I also have a Roku Express and I just started having the same issues. I had the Roku Express for approximately 2 years and never had this problem until now. I would love to know how to resolve this issue

[Foberg]

3 tvs 2 of which are Roku tvs. Happens on live tv Hulu and streaming like Discovery +. I will be calling support. Sounds like you don’t have a solution. If not, I have one that involves canceling service. 

[ThatGuy23]

I’ll be moving to FireTv, after about 15 years of Roku use. 6 months of this **bleep** and Roku, loyal users, want to blame customers or copy/paste the same nonsense that doesn’t work. I have 2 Roku boxes and one stick. They all started doing this, about 4-6 months ago. This is 100% a Roku issue. It doesn’t matter how old/new the devices are. It doesn’t matter that you delete the apps and reinstall. 

You lost me as a customer but, hey, you got 15 years out of me. 

[cowboysnut]

Me too. I tried watching something on the Roku Channel last night and it worked fine, but I can hardly get through a half inning on MLB.TV without it dumping me to the home screen. I've uninstalled/reinstalled the app and forced the system to reboot. Everything says it is up to date but it is extremely frustrating to use right now.

[starcomet73]

Same problem - happens on two tv's in the same house. Both have Express 4k+ Roku's. It happens to the tv's at separate times (tv in living room is watching same HULU live program as the tv in the bedroom) but the tv in the bedroom will go to the home screen and the tv in the living room won't or visa versa. It may happen in an hour to one tv and then happen to the other tv in two hours...it seems to be happening more frequently. Extremely frustrated and disappointed there is not a "fix" for this problem.

[riddlegrad]

Tracker ID is 76-234-176