@Millermom wrote:
I have tried the reset with the remote, the device, and unplugging it for over 24hours.
It's not frozen if you can do anything with the remote. Could you be more specific about what you mean by "frozen"?
You can do a factory reset if nothing else works. Somewhere on your Roku is a small hole with a recessed button. Using a paperclip or some similar thin piece of wire, press and HOLD that button for a minimum of 30 seconds, not one second less. Your Roku will reboot and you will have to configure it again like it was a brand new device. But don't do this unless you have no options remaining. You'll have to log back into any subscriptions that you have for the various channels.
If a factory reset doesn't clear the problem, it's likely a defective player. I personally don't recommend the Express, as it's not as powerful as the Express 4K+ or Premiere, let alone the Ultra. If you want to use 5 GHz WiFi, that's not available in the Express or Premiere. You would need the Express 4K+, Ultra, or the Stick.
Dan
Roku Community Streaming Expert
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