Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
Roku express 4k constantly restarting or booting me out of multiple apps
My Roku Express 4k+ is plugged into the wall with cables provided, I have tried switching HDMI ports, deleting and redownloading the apps, a factory reset, clearing the cache, unplugging it when not home, checking for software updates, and nothing has solved this issue for me. pls help
We appreciate your effort in doing the troubleshooting steps. Do you receive an error message or code during the issue occurred? Can you also please provide the serial number of your Roku device from Settings > System > About? I'll be able to assist you further from there.
Thank you for testing and we apologize if it did not help the issue occur on your Roku device. I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.
Your patience and understanding are greatly appreciated.
