Solving playback issues

[TamaraMcMullen]

Hi i am having the same problem and have tryed both suggested solutions with no change. I am in canada and do not run a vpn the device is a Roku Express.

[RokuTakashi · Accepted solution]

Hi, @TamaraMcMullen 

Thanks for posting here in the Roku Community.

We appreciate you for letting us know about the issue you have encountered with The Roku Channel not playing any content on your Roku device, and we're here to help.

As we've your account, your current channel store is in the U.S, and this should be corrected to be in Canada. To fix this, we recommend resetting your Roku device to factory defaults. Kindly refer below for the instructions:

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Advanced system settings.
5. Select Factory reset.
6. If you have a Roku TV, select Factory reset everything. ...
7. Follow the on-screen instructions.

Note: A Factory Reset will remove all the data on your Roku device, and you will need to reactivate it.

After performing a factory reset, activate the Roku device using an email address created under the Canada region.

We hope you find this information useful, and feel free to let us know if you have further concerns or inquries.

Best wishes,
Kash