Solving playback issues

[Barbarablinn]

How do i get past revordings my father passed on 7th after he fell.. i want all my videos.. my heart is broken..  i truly want to save my last interactions eith my father.

[RokuERey]

Hi @Barbarablinn,

We are grateful that you reached out to us in the Roku Community and that you inquired.

We are sorry for your loss and are sorry to learn about this. Please be aware that once the 14-day period has passed, there is no way for us to retrieve the recordings of past events. By accessing your camera album in the smart home app, you can see past recordings that you have scheduled. It is also possible to watch it on your computer by taking out the micro SD card.

Warm regards,

Rey