Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
surfsupdood
Channel Surfer

Re: Roku Utlra Direct TV Stream issue.

DTV Stream app on my Roku Ultra, everytime I change channels, the channel is fuzzy for about 9 seconds, then it clears up and is finetthat's it in a nutshell look at the 1st complain it's exactly that issue

0 Kudos
RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Roku Utlra Direct TV Stream issue.

Thanks for the follow-up, @surfsupdood!

We'd like to investigate your concern further. Could you please provide the following details to help us do so?

  • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
  • Channel build version (Highlight the app from the Home Screen and press the Star * Button)
  • Photo or short video of the exact behavior of the channel

Thank you for your cooperation. Our team will be able to keep an eye on this issue once you provide the requested information above.

Waiting for your response,
The Roku Community Team

Emmanuel-D.
Roku Community Moderator
0 Kudos
surfsupdood
Channel Surfer

Re: Roku Utlra Direct TV Stream issue.

I was so frustrated I unplugged it and boxed it up I'm going to see if I can get a replacement even though it's 14 months old.. I hooked up a roku stick and no problems but I like ultra better

0 Kudos
RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Roku Utlra Direct TV Stream issue.

Thanks for the reply, @surfsupdood

We understand how frustrating this issue can be and apologize for any inconvenience it may have caused you. 

We'd be more than willing to assist to get you back on streaming. Please keep an eye on your inbox as we will be sending you a private message. We'll be able to assist you from there. 

We are looking forward to seeing you there!

Best,
The Roku Community Team

Emmanuel-D.
Roku Community Moderator
0 Kudos
KBnuck
Reel Rookie

Re: Roku Utlra Direct TV Stream issue.

It's not a corrupt device, I've had 2-3 Roku Utlras and it's done it on all 3, also does it on my TCL Roku TV

0 Kudos
surfsupdood
Channel Surfer

Re: Roku Utlra Direct TV Stream issue.

I see a lot of people with same issue so I went back to directv streaming device its working great for now I'll wait for the fix directv streaming blames roku and roku says it's directv lol

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.