Solving playback issues

[surfsupdood]

DTV Stream app on my Roku Ultra, everytime I change channels, the channel is fuzzy for about 9 seconds, then it clears up and is finetthat's it in a nutshell look at the 1st complain it's exactly that issue

[RokuEmmanuel-D]

Thanks for the follow-up, @surfsupdood!

We'd like to investigate your concern further. Could you please provide the following details to help us do so?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)
• Photo or short video of the exact behavior of the channel

Thank you for your cooperation. Our team will be able to keep an eye on this issue once you provide the requested information above.

Waiting for your response,
The Roku Community Team

[surfsupdood]

I was so frustrated I unplugged it and boxed it up I'm going to see if I can get a replacement even though it's 14 months old.. I hooked up a roku stick and no problems but I like ultra better

[RokuEmmanuel-D]

Thanks for the reply, @surfsupdood! 

We understand how frustrating this issue can be and apologize for any inconvenience it may have caused you. 

We'd be more than willing to assist to get you back on streaming. Please keep an eye on your inbox as we will be sending you a private message. We'll be able to assist you from there. 

We are looking forward to seeing you there!

Best,
The Roku Community Team

[KBnuck]

It's not a corrupt device, I've had 2-3 Roku Utlras and it's done it on all 3, also does it on my TCL Roku TV

[surfsupdood]

I see a lot of people with same issue so I went back to directv streaming device its working great for now I'll wait for the fix directv streaming blames roku and roku says it's directv lol