Hi, @bogey912
Thanks for posting, and welcome to the Roku Community.
We appreciate you for reaching out, and we would be more than glad to assist. We'd like to gather more information regarding the issue you've encountered. Could you please tell us more specific information about the issue you've had? Also, kindly please provide your Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
We look forward to hearing back from you.
All the best,
Kash
Takashi O.
Roku Community Moderator